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An increasing number of companies listen to recorded calls to ensure that their agents are following certain processes. Call Scoring helps managers handle this process within their call recording software by allowing them to create evaluative and scoring templates. A template consists of various questions that a supervisor can answer while listening to a call. Answers can be either Yes/No or can be on a point scale while each question can be given a certain weightage. A number of different templates can be created and applied if the call center supplies services for multiple companies.
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Included in the functions of a highly effective call center is the ability for call girls in gurgaon companies to put in place recording, reporting and monitoring tools to capture and score performances of their employees. Call scoring and evaluation has recently come to the forefront of call center activity because of the fact that it provides businesses the opportunity to go the extra mile beyond just recording their calls. Having this competitive edge in place may make the difference between being a short-term player and a long-term success story.
TiVium Systems, a leader in call recording and call reporting software, offers Call Scoring, an add-on feature to its flagship SonicView call recording software. This module allows its clients to take their call center quality to the next level. It can automate their scoring and evaluation processes and allow them to focus their training on exactly what each agent needs. By continually training on each agents weakest areas, customers will consistently be raising the overall quality bar of their call center. Other services and facilities include sanitary stores, book shops, car accessories shops generators, battery suppliers and more in Gurgaon.
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