Looking At Cost Per Call In Call Center Companies

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Other than that, labor costs are also taken against expenses on other operational factors. For example, because call centers basically involved operations using telephony, it is just natural that costs of using telecommunication or telephone equipment and services should also be accounted for. Because call centers are now usually outsourced from third world countries and emerging economies, call costs are usually higher. Those expenses are logically added on top of the costs spent for labor.

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Hence the object of dating is not core earning revenue from the dating seeker but this dating service has to pay the certain cost as if you are the first time seeing this website you have to go through this website where you have required paying for their professional service. Ensuring labor efficiency is one way on how high costs per call can be offset. By that, agent utilization should be made ideal. If there is a high agent utilization rate, it follows that there would be low cost per call.

And that for all call center operations would be optimal. So how would firms ensure there is labor efficiency? By looking at and focusing at the rate of calls each call center agent makes per hour or per day, the productivity could easily be determined. The more calls agents make per hour or per day, the more productive they become. Some call centers even set quotas per day that should be reached by agents. However, one pitfall of this is the possibility that quality of calls can be compromised because agents are on the rush to beat call caps.

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